Innovation in healthcare isn’t just about technology or isolated breakthroughs—it’s about rethinking how we align supply, demand, & value to build systems that are sustainable, effective, & patient-centered. This series explored the practical & systemic challenges in healthcare innovation, offering a blueprint for progress. Here are the big takeaways:
𝟭. 𝗧𝗵𝗲 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗜𝗺𝗽𝗲𝗿𝗮𝘁𝗶𝘃𝗲: 𝗙𝗿𝗼𝗺 𝗔𝗰𝗰𝗲𝘀𝘀 𝘁𝗼 𝗔𝗰𝘁𝗶𝗼𝗻
Healthcare’s foundation begins with supply, & addressing 75-80% of a health system’s income statement or cost—workforce, supply chain, & occupancy—is where innovation needs to starts:
Workforce: Eliminate friction with smarter scheduling & AI to reduce administrative burdens.
Supply Chain: Predictive analytics & digital tools streamline operations, moving healthcare supply chains beyond 1970s efficiency.
Occupancy: Leverage real estate strategically as an asset to expand care, optimize access & lower the cost of capital & operations.
Redefining supply isn’t about mindless cutting of costs; it’s about creating a backbone for sustainable growth & access.
𝟮. 𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗶𝗻𝗴 𝘁𝗵𝗲 𝗖𝗼𝗻𝘀𝘂𝗺𝗲𝗿: 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗦𝘁𝗮𝗿𝘁𝘀 𝘄𝗶𝘁𝗵 𝗪𝗼𝗺𝗲𝗻
Women drive 80% of healthcare decisions, often shouldering the burden of caregiving & navigating the system for their families & friends. Innovation must start by addressing their needs:
Use the CGA TimeValue Model™ to prioritize:
Time With: Improve patient-clinician relationships.
Time Waiting: Reduce delays for patients & staff.
Time Back: Eliminate redundant steps
Develop loyalty-driven & differentiated services like integrated care for chronic needs, mental health, & nutrition.
To innovate demand, healthcare must empower women, respect their time, & focus on outcomes that build trust & loyalty.
𝟯. 𝗕𝗿𝗶𝗱𝗴𝗶𝗻𝗴 𝗦𝘂𝗽𝗽𝗹𝘆, 𝗗𝗲𝗺𝗮𝗻𝗱, & 𝗩𝗮𝗹𝘂𝗲: 𝗧𝗿𝘂𝘀𝘁 𝗧𝗵𝗿𝗼𝘂𝗴𝗵 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻
Integration is the key to aligning what healthcare provides with how patients experience & pay for it. This goes beyond care delivery to address system-wide friction points:
Reduce Low-Value Activity: Audit processes to eliminate inefficiencies that don’t improve outcomes or patient loyalty.
Streamline Payments: Simplify claims & billing systems for timely compensation & support patients in navigating costs.
True innovation delivers value without friction, creating trust in every interaction, from care delivery to the back office.
𝗖𝗹𝗼𝘀𝗶𝗻𝗴 𝗧𝗵𝗼𝘂𝗴𝗵𝘁: 𝗔 𝗖𝗮𝗹𝗹 𝘁𝗼 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗲
Innovation is about creating a healthcare system that works smarter, serves better, & earns trust. From reimagining supply & empowering demand to bridging value, this series lays out a practical blueprint for change.
Rethink, reframe or reimagine one thing in your healthcare world today. Choose to lead.
