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July 8, 2025

๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—”๐—ฑ๐˜ƒ๐—ฎ๐—ป๐˜๐—ฎ๐—ด๐—ฒ #๐Ÿญ โ€“ ๐—ช๐—ต๐˜† ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—œ๐˜€ ๐˜๐—ต๐—ฒ ๐—ฆ๐˜†๐˜€๐˜๐—ฒ๐—บ ๐—–๐—ต๐—ฎ๐—น๐—น๐—ฒ๐—ป๐—ด๐—ฒ ๐—ช๐—ฒ ๐— ๐˜‚๐˜€๐˜ ๐—ฆ๐—ผ๐—น๐˜ƒ๐—ฒ

In healthcare, access isnโ€™t just a front-end problem, it's the organizing logic of everything that follows. Yet somehow, it remains both everyoneโ€™s responsibility and no oneโ€™s system.

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For me, this became real the day I had to beg my wifeโ€™s doctor to take me on as a patient four months after leaving health system leadership and moving to a new community, just to refill critical heart medication. That was a wake-up call.

It turns out Iโ€™m not alone. Nearly every healthcare executive I speak with has a story of frustration. Board members, parents, neighbors... all insured, connected... and still unable to get timely care.

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This series is about what those stories reveal: that access is no longer a patient inconvenience and growing frustration. itโ€™s a system failure hiding in plain sight.

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โ€œAccess is ultimately where valuesโ€ฆmeet value.โ€

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Why Weโ€™re Focusing Here:

๐Ÿงโ€โ™‚๏ธ Itโ€™s Personal

If insiders are required to navigate the system, what about everyone else? Access should reflect how deeply we value the people we serve and the communities we support.

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๐Ÿง  Itโ€™s Systemic

The problem isnโ€™t one door (like the front door), it's the spaces between all the doors. Years of well-meaning fixes have disconnected what was never designed as a whole. In many cases the actual operating system is largely invisible, and thus unmanageable.

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๐Ÿ’ฐ Itโ€™s Strategic

Access touches everything: mission fulfillment, margin performance, and market momentum. Get it right, and everything downstream improves.

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Why This Matters:

Access failures donโ€™t shout. They quietly pile up until trust erodes, teams burn out, and growth stalls. But seen clearly, access becomes not just solvable, but a strategic differentiator. It leads to competitive advantage.

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The Access Advantage:

Over the next seven weeks, weโ€™ll offer practical frameworks and strategies to help leaders rethink and redesign access not as a scheduling problem, but as a โ€œsystem of systems.โ€

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๐Ÿ‘‰ Next up: The Access Blind Spotโ€”why healthcare keeps getting hit where it isnโ€™t looking.

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